Orders CAN take up to 3 business days to leave our shop.

Keep in mind: business days are Monday-Friday and do not include holidays.

FUN FACT: This entire company is ran by a husband and wife, who also happen to do most of the order volume production in house (t-shirts and hoodies) all with 3 littles. With 3 employees and all the love we make everything with, it can take a little time getting it out to you! We promise it'll be worth the wait, and you can feel good knowing you're supporting a small family business, not some mega beast company that ships everything to you from China

Priority shipping pays the shipping carrier to be extra fast getting your order to you once it leaves our shop, it doesn't speed up the production time.

Keep in mind: business days are Monday-Friday and do not include holidays.

When this happens its normally because USPS just simply marked the package as delivered prematurely. Give it a couple business days and I am sure it will show up! If you don't get it in that timeframe, the best course of action is to inquire with your local post office. USPS will not let us file a claim for you once it is marked delivered, but 9 times out of 10 they end up actually delivering your package fairly quickly after you file a claim with them. No matter the outcome, definitely let us know what they say so we can help the best we can!

Keep in mind: business days are Monday-Friday and do not include holidays.

Returns
We have a 14-day return policy for t-shirts, hoodies, wall flags and caps, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unwashed, with no signs of wear (fragrances, pet hair, deodorant marks, etc.).

To start a return, go to https://account.operationalindustries.com - Log in and select "request return" under your eligible order. You can also email us at support@operationalindustries.com and request a return.

We do not issue a refund for shipping costs. A discounted return shipping fee will be deducted from your return, as well as a 15% restocking fee. If your return is accepted you will receive a refund confirmation via e-mail within 3 business days of receiving your item. If your return is denied you will receive an email stating the reason for denial, we cannot pay for postage to return goods to you if the return is denied. Don't make things awkward, check your items BEFORE shipping them!

You can always contact us for any return question at support@operationalindustries.com.

Exchanges 
We have a 14-day exchange policy for ONLY t-shirts and hoodies, which means you have 14 days after receiving your item to request an exchange. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with no signs of wear (fragrances, pet hair, deodorant marks, etc.).

To start an exchange, go to https://account.operationalindustries.com - Log in and select "request return" under your eligible order, leave a note stating what you would like to exchange for (change of size or design).

You can also email us at support@operationalindustries.com and request an exchange. Please include your order number and what you would like to exchange your items for.

We will send an invoice for a discounted return shipping fee, exchanges are not completed until this is paid. If your returned items are accepted you will receive a tracking number for your exchanged items within 3 business days. If your returned items are denied you will receive an email stating the reason for denial, we cannot pay for postage to return goods to you if the return is denied. Don't make things awkward, check your items BEFORE shipping them back!

Denied returns have two options:
1. We can send you a new invoice to get the denied return back to you.
2. Or we can send you an invoice for the requested exchange item, and we will comp the shipping for you.

You can always contact us for any return question at support@operationalindustries.com

*Exchanges are only eligible for US orders and for shirts and hoodies, they are not eligible for international orders. 

View our full policy and steps here:
https://www.operationalindustries.com/policies/refund-policy

This happens so so rarely, but we are human and it CAN happen. Let us know! We can't make right what we don't know!

If you get your order and it's defective or we forgot something, just email us! We will absolutely get you taken care of.

support@operationalindustries.com

Just about!

- Shirts and hoodies are printed in house in Idaho
- Tanks, canvas', silkies, woobies and tumblers are all produced in Texas

Anything else we randomly offer we do our absolute best to source in the US as well! Occasionally as a small business we just can't pay the super high prices for something made in the US but that is so rare. So you can feel good about showing off what you got!

We DO ship some things internationally! Anything we ship from in-house. Shirts, hoodies, most hats, patches, and flags.

Orders ship out within standard shipping time, 3 business days.

We use GlobalPost for international shipping as they have been the most reliable in getting packages delivered. Sometimes this can take up to 4-6 weeks during peak shipping times (holidays), sometimes there are no tracking updates but it WILL make it to you.

If, in the off chance, you don't receive your package within 30 days of it leaving the US please let us know. If you paid for Premium/Priority Shipping we can file a claim. Claims can take up to 4-6 weeks to process.

If no support is offered by the carrier, the claim is denied and/or the address was able to verified prior to shipping we can sometimes offer a partial or full store credit minus shipping costs. We try to work with you the best we can but this is situation dependent.

Did you know we will replace any shirt for FREE if you mess it up pushing yourself in one way or another?

Tore it up falling on a hike? Maybe you burnt a hole through it training? Heck, we've even sent a care package to someone replacing items they lost after getting hit on their motorcycle. We just want to see our merch being USED.

Email us photos of the shirt and your crazy story. We will give you a store credit to replace it!

support@operationalindustries.com

Find our contact page here:
https://www.operationalindustries.com/pages/contact

Or email us directly at:
support@operationalindustries.com